REFUND & LIVE ARRIVAL GUARANTEE – RARE FOWL FARM
This page explains how refunds, replacements, and live arrival conditions are handled at Rare Fowl Farm. Our goal is to offer a fair, clear, and reliable policy that protects both the buyer and the birds. Please read these terms carefully before placing an order.
We work hard to raise healthy birds and pack them safely. Once birds or eggs leave the farm, their well-being depends on handling, temperature, and how quickly they are received. This policy ensures that every order is handled with responsibility and transparency.
LIVE ARRIVAL GUARANTEE FOR LIVE BIRDS
Rare Fowl Farm guarantees that all live birds leave the farm in good condition and arrive alive when delivered on time and picked up promptly.
To qualify for the live arrival guarantee, the following conditions must be met:
• The buyer must be available to receive the shipment at the time of delivery.
• Birds must be picked up immediately upon arrival.
• A clear photo or video must be sent to us within 30 minutes of receiving the package if there is an issue.
• The packaging must remain intact during photo documentation.
If a bird arrives deceased and the conditions above are met, the buyer will receive one of the following, based on availability:
• A free replacement bird of similar value (buyer covers reshipping cost), or
• A farm credit equal to the value of the bird
Cash refunds are not offered for live birds due to the nature of transportation and regulatory handling.
This policy applies only to birds that arrive deceased.
It does not cover stress-related behavior, temporary fatigue, or minor feather damage caused during transit.
LIVE ARRIVAL EXCLUSIONS
The Live Arrival Guarantee does not apply if:
• The buyer fails to pick up the shipment on time
• The carrier attempted delivery and no one was available
• Birds are left outside after delivery
• The buyer provided an incorrect address
• Weather conditions at the destination were unsafe for live arrival
• The shipment was delayed by the carrier
• The buyer refused delivery
We cannot guarantee birds against airline or courier delays, route changes, or mishandling beyond our control.
REFUND POLICY FOR LIVE BIRDS
Due to the risk of contamination, stress, and disease transmission, live birds cannot be returned to the farm under any circumstances.
Refunds are not issued for:
• Changes of mind
• Incorrect orders placed by the buyer
• Birds that become ill after arrival
• Birds kept in improper conditions
• Delayed pickup by the buyer
• Carrier delays or mishandling
All sales of live birds are final once the birds leave our farm.
HATCHING EGGS – GUARANTEE AND REFUNDS
Hatching eggs are shipped fresh and packed securely, but we cannot guarantee hatch rates due to factors outside our control, including:
• Incubator temperature
• Humidity
• Turning schedule
• Storage after arrival
• Handling during transport
• Buyer’s incubation method
For these reasons, there are no refunds, replacements, or credits for hatching eggs.
We guarantee:
• Fresh, clean, properly stored eggs
• Strong packaging
• Careful handling before shipment
Once eggs leave the farm, their development is entirely dependent on incubation conditions and transport handling.
SHIPPING FEES AND RETURNS
Shipping fees are non-refundable under all circumstances.
This includes situations where:
• Weather conditions cause delays
• Carriers reroute shipments
• The buyer changes their order
• A shipment is refused or unclaimed
Buyers are responsible for verifying that they are permitted to receive birds or eggs in their region.
ORDER CANCELLATIONS
Orders may be canceled before preparation begins.
Once birds or eggs are allocated, packed, or scheduled for shipping, cancellations are no longer possible.
For pre-orders or deposits, cancellations result in farm credit only.
No cash refunds are issued for deposits.
REPLACEMENT PROCESS
If a replacement is approved under the Live Arrival Guarantee, the following applies:
• Replacement is issued based on available stock
• Replacement value is matched as closely as possible
• Buyer is responsible for shipping cost of the replacement bird
• Replacement is shipped only when weather and routing conditions are safe
Replacements cannot be combined with new orders unless approved.
DOCUMENTATION REQUIRED FOR CLAIMS
To file a claim for live arrival issues, the buyer must provide:
• A clear photo or video within 30 minutes of pickup
• Photos of the packaging
• Photos of the bird as received
• The tracking number and time of delivery
Claims missing these requirements cannot be processed.
OUR COMMITMENT
Rare Fowl Farm follows strict routines to maintain flock health, proper housing, clean water access, and stable feeding schedules.
Every bird leaves the farm in strong condition, and every egg is handled with care.
We want each customer to feel confident when ordering from us and supported throughout the process.
Your success matters, and we aim to provide guidance, clarity, and responsible policies that protect both our farm and our buyers.
CONTACT US
If you have questions about this policy, need clarification, or want help understanding your shipping or order timeline, contact us directly.
We respond quickly and are ready to guide you through each step.